Frequently Asked Questions

Many studies have been conducted that prove that well-treated water saves you hundreds of dollars a year while protecting your home and improving the quality of your health. Stop wasting money to deal with the effects of hard water by investing in a good water purification system. The return on your investment will amaze you! The cost of water treatment equipment is usually around ⅓ of what it saves you.

Water touches every part of our lives from health, to cleanliness, to rejuvenation of energy, to enjoyment of what we eat and drink, to the care of everything we own. It is amazing how many benefits clean, fresh, healthy, and purified water can provide for you and your family.

Whole home water filtrations are absolutely worth it! Here is why: The average homeowner in 2009 paid for hard water $106-$166 per month, a total of $1,272 to $1,992.00 yearly cost.

A water filtration system works by passing water through one or more treatment stages that remove or reduce unwanted contaminants. Depending on the system, this may include sediment, chlorine, chemicals, bad tastes, odours, and other impurities to improve overall water quality.

Water softeners work through ion exchange. They remove hardness minerals like calcium and magnesium and replace them with sodium or potassium ions. This helps reduce limescale buildup and protects plumbing, appliances, and fixtures.

Water conditioners can work in different ways depending on the type of system. Some use activated carbon to reduce chlorine, sulfur, odours, and certain chemicals, while others are designed to help reduce scale and improve water quality without operating like a traditional softener.

Water filtration and purification systems may also include sediment filters, carbon filters, and other advanced treatment methods to target a wider range of water issues and provide cleaner, better-tasting water throughout the home.

Many modern systems combine filtration, conditioning, and softening to create a more complete water treatment solution.

When choosing a water filtration for your home is good to look for these main questions to ask:

• Is it going to handle all of your concerns regarding your water quality?
• Is there a local service facility for the system?
• What is the warranty? Can I see it before I purchase it?
• Are the parts Proprietary?
• What are the service requirements? How often? How much? Is it in the contract?

Purity Bay systems use Demand Initiated Regeneration (DIR) technology, which means they clean on demand. The demand is based on settings we program into the head so that the system will clean itself only when needed. The system will clean itself automatically at 2 AM.

Since your system cleans itself on demand, it is difficult to pinpoint an exact answer to this question. We recommend that you monitor the salt and find your system’s rhythm based on your family’s use. We also recommend that you keep the salt level in the brine tank at about ⅓ to ½, and no more! The reason for this is that the salt will tend to harden at the upper level of the water level that is automatically filled by the computer causing what we call a salt bridge. This will prevent the salt from going down, resulting in no regeneration.

We only recommend the use of salt crystal or solar salt in the Purity Bay system. You can use pellets on occasion if you can’t find crystals. Your system can also tolerate potassium, although it is much more expensive.

Filters should be replaced no later than every 18 months, and sooner if the taste of the water begins to change. By regularly changing your filters and taking care of your system, you are extending the life of the purification system. Some clients choose to replace their filters more frequently, up to every 12 months. The filter membrane needs to be changed once every six years.

The feeling of not being able to wash soap off of your skin when using our water purification systems is normal. What you’re feeling is your natural oils coming to the surface, which is beneficial to your skin.